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SUBMIT A CLAIM

SUBMIT A CLAIM

Detail Estimate including cause of failure, failed components, and a detailed list of required parts and labour costs

Upload File

Time-stamped ECM fault code report

Upload File

Picture of failed component(s), if applicable

Upload File

Picture of current Odometer and ECM Mileage

Upload File

Customer’s vehicle specific Maintenance records

Upload File

Copy of ownership and insurance may be required

Upload File
REPAIR / CLAIMS PROCEDURE
  • Take or Tow vehicle to the nearest Licensed Repair Facility

  • Customer must authorize Repair Facility to perform any diagnostics / tear down the vehicle

  • Once the diagnostic / tear down is complete, the Repair Facility must e-mail [claims@canadiantruckwarranty.com] the following information or complete the form below:

Last 8 digits of VIN in email subject line
A detailed estimate including: cause of failure, failed components and a detailed list of required parts and labour costs.
A recent time stamped ECM fault code report
Picture of failed component(s), if applicable
Picture of current Odometer and ECM Mileage
Customer’s vehicle specific Maintenance records
Copy of ownership and insurance may be required

APPROVAL / DENIAL
  • Canadian Truck Warranty must authorize repairs before Repair Facility can begin work

  • Once all paperwork is received, Canadian Truck Warranty claims department will review all information and issue an approval or denial

  • Canadian truck Warranty cannot make a decision until all paperwork is received and must be received within 5 days of claim start date

PAYMENTS
  • Canadian Truck Warranty CANNOT reimburse a customer for claim payment

  • Payments for covered claims MUST be paid by Canadian Truck Warranty directly to the repair Facility via Check, Wire Transfer, or Credit Card (authorization form required)

  • Upon completion of repairs: perform a road test, run a post repair ECM fault codes report and submit along with your parts / labour warranty information and provincial invoice for payment. This information must be received and all monies paid prior to release of the vehicle

***Do not operate the vehicle should there be an overheat condition or low oil pressure that is out of range of OEM specification, otherwise a denial of the claim might occur.

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170 Attwell Dr Suite 620, Toronto, ON M9W 5Z5 • 1 877 385 5757 • 647 398 9011
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