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SUBMIT A CLAIM

SUBMIT A CLAIM

Detail Estimate including cause of failure, failed components, and a detailed list of required parts and labour costs

Upload File

Time-stamped ECM fault code report

Upload File

Picture of failed component(s), if applicable

Upload File

Picture of current Odometer and ECM Mileage

Upload File
REPAIR / CLAIMS PROCEDURE
  • Take or Tow vehicle to the nearest Licensed Repair Facility

  • Customer must authorize Repair Facility to perform any diagnostics / tear down the vehicle

  • Once the diagnostic / tear down is complete, the Repair Facility must e-mail [claims@canadiantruckwarranty.com] the following information or complete the form below:

Last 8 digits of VIN in email subject line
A detailed estimate including: cause of failure, failed components and a detailed list of required parts and labour costs.
A recent time stamped ECM fault code report
Picture of failed component(s), if applicable
Picture of current Odometer and ECM Mileage

APPROVAL / DENIAL
  • Canadian Truck Warranty must authorize repairs before Repair Facility can begin work

  • Once all paperwork is received, Canadian Truck Warranty claims department will review all information and issue an approval or denial

  • Canadian truck Warranty cannot make a decision until all paperwork is received and must be received within 5 days of claim start date

PAYMENTS
  • Canadian Truck Warranty CANNOT reimburse a customer for claim payment

  • Payments for covered claims MUST be paid by Canadian Truck Warranty directly to the repair Facility via Check, Wire Transfer, or Credit Card (authorization form required)

  • Upon completion of repairs: perform a road test, run a post repair ECM fault codes report and submit along with your parts / labour warranty information and provincial invoice for payment. This information must be received and all monies paid prior to release of the vehicle

***Do not operate the vehicle should there be an overheat condition or low oil pressure that is out of range of OEM specification, otherwise a denial of the claim might occur.

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Truck warranty warranty, mechanical warranty

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170 Attwell Dr Suite 620, Toronto, ON M9W 5Z5 • 1 877 385 5757 • 647 398 9011
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